tag:blogger.com,1999:blog-8823971303123593651.post8318229901660505000..comments2023-03-31T05:24:27.406-07:00Comments on Kevin Schmidt's Blog: Can Comcast support and billing really be this bad?Kevin Schmidthttp://www.blogger.com/profile/05366406313485961849noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-8823971303123593651.post-60224980518839277152012-05-25T14:43:24.405-07:002012-05-25T14:43:24.405-07:00I just went to my online bill statement and found ...I just went to my online bill statement and found out I was being charge since March 2012! I had it last year only because of the Giants and didn't call to sign up for it this year. I did get flyer in the mail but didn't call to sign up. I am furious and this is exactly what Real Networks was sued for and lost just recently.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8823971303123593651.post-80454172442288606402011-09-14T15:47:53.741-07:002011-09-14T15:47:53.741-07:00Igor, thanks for the comments. I'm sorry to he...Igor, thanks for the comments. I'm sorry to hear you are having trouble too.<br /><br />Mark, I did hear back from Elise and she has credited my MLB Extra Innings charges and I see those credits on my latest bill. I have not however been given an explanation for why my regular cable bill has gone up 40% and have left a message for Elise asking that.Kevin Schmidthttps://www.blogger.com/profile/05366406313485961849noreply@blogger.comtag:blogger.com,1999:blog-8823971303123593651.post-38777063314176383342011-09-14T15:38:01.996-07:002011-09-14T15:38:01.996-07:00Well... here's the rest of the saga. The $290...Well... here's the rest of the saga. The $290 includes charges a whole month's triple play and also partial month fees. The install was $40+$40+$30.... so $70 of that just get a land-line going... perhaps I misunderstood before but I though it'd only be $30 to get the phone active. <br /><br />At the end of the conversation, when I asked the service rep about the info I see under My Account on the Comcast Site, she said to pay no attention to it because "that stuff is all over the place", the only reliable piece of info there are the monthly fees, apparently. I'd expect better from a nationwide service provider. <br /><br />Say Mark, do you have the authority to drop one of those $40 install charges? It would at least be a gesture that I'd appreciate.Igor Dolgovhttp://web.nmsu.edu/~id/noreply@blogger.comtag:blogger.com,1999:blog-8823971303123593651.post-52014131861481036922011-09-14T14:32:46.481-07:002011-09-14T14:32:46.481-07:00I'm in the middle of an "interesting"...I'm in the middle of an "interesting" conundrum with Comcast billing as well. I switched from DirecTV to Comcast Triple play to bundle in order save some money. I was previously being overcharged for a few months but when I called and finally spoke to someone who could do something about this, they assured me that they'd credit my account. At the end of this phone call, I was made aware of the triple play option, so I signed up with the promise that I'd be given several signup promotions and the full install would run me around $90. Also, with the credits I was receiving from the internet overbilling, the install charge would be trivial. <br /><br />Today I went to pick up an HDMI cable box and was told at the Comcast local store that I owed them $290. I asked about the charges and they were mostly installation/activation related, although they also included services. When I logged onto the Comcast webpage and checked "My Account", I saw $340 of unbilled activities and also some other mysterious credits. My balance was at a credit of ~$48. When I proceeded to chat with a Comcast account technician, they didn't see any of the $340, were aware of the credits, but had me owing ~$42 by tomorrow. How very odd and irritating. I was bundling to have more time and less headaches and I wound up with the exact opposite.Igor Dolgovhttp://web.nmsu.edu/~id/noreply@blogger.comtag:blogger.com,1999:blog-8823971303123593651.post-39463699248568995612011-08-29T14:15:41.437-07:002011-08-29T14:15:41.437-07:00Thanks for the comment Mark. I did send an e-mail...Thanks for the comment Mark. I did send an e-mail in and was called back to tell me my case is being reviewed and should expect another call back at some point.Kevin Schmidthttps://www.blogger.com/profile/05366406313485961849noreply@blogger.comtag:blogger.com,1999:blog-8823971303123593651.post-4957812331736809212011-08-29T13:53:49.279-07:002011-08-29T13:53:49.279-07:00Hi Kevin - I work for Comcast. Please accept my ap...Hi Kevin - I work for Comcast. Please accept my apologies for the troubles that you are experiencing with Comcast. I can reach out to my contacts to have your concerns looked into. If you're interested in my help, please contact me; provide your info and a link to this page. <br /><br />Thanks, <br /><br />Mark Casem <br />Comcast Corp. <br />National Customer Operations<br />We_can_help@cable.comcast.comComcastCares1https://www.blogger.com/profile/08674914397949330483noreply@blogger.com